1.1您正在閱讀的法律文件是本公司與您（本文中稱“您”、“客人” 、“顧客”或“用戶”）之間的協議。本公司即Fatera（Fatera (Japan) Co. Limited），是本網站的所有權人（本文中稱“Fatera”、“本公司”或“我們”）。
3.1 Fatera致力於保護您的個人私隱，本公司僅將收集的有關資訊用於合法用途。本公司的私隱條款涵蓋使用客人提供的任何資料，使用本公司的服務，即代表客人同意本公司根據私隱條款收集、儲存及使用有關客人的資料，並受私隱條款條款所約束，詳情請參閱 本公司的私隱條款。該私隱條款納入本協議並視為本協議的組成部分。
6.2 所有商品相關風險均為客人、廠方或製造商之責任, 本公司作為零售商並不會承擔(包括但不限於)不妥使用商品、商品損壞、損壞所產生的意外傷亡及損失等之責任。
6.6 本公司保留在不事先通知的情況下，不時對網站上的或作為服務組成部分的資訊或優惠作出變更、修訂、更換、暫停或刪除的權利。為了進行維修、維護或引進新設施或服務，您對網站及／或服務的使用可能將不時受到限制。本公司將儘快恢復上述使用。對於依賴瀏覽器或其他第三方軟體（包括但不限於 RSS 介面）運行的功能，本公司概不負責。為避免疑義，本公司可能將隨時從網站或服務中撤銷任何資訊或優惠。
7.1 用戶承認所有在服務內使用的軟件和技術的知識產權均由本公司或其合法擁有者保留，用戶不得做或允許任何直接或間接的行為損害合法擁有者的權利和利益。用戶不得以任何方式使用或複製與該服務相關的任何商標(事前沒有得到本公司的書面同意) 。
(c) 所有權利、利益和商標帶來的商譽，或其任何衍生品均專屬於本公司; 和
11.1 本公司不承擔運送商品的任何損失或損害 (包括但不限於利潤、收入、利息及未來業務的損失等)，無論這些損失和損害是特殊性或是間接性，無論本公司是否在受理商品運送之前或之後知曉有這些損失或損害的風險。所有預計之送貨日期及時間只屬本公司預估，本公司會致力盡早發貨，但對一切因延誤或未有送貨而造成任何損失或損害概不負責。如客人認為本條款和條件關於賠償的規定將不足以補償其損失，則應自行投保。
如海關當局就確認出/進口申報原因要求額外的資料或文件, 包括但並不限於: 身份証明文件, 地址等，客人有責任及時提供並自行承擔費用。如因客人提供清關資料不及時或不完整，導致貨物清關失敗，相關責任由客人自行承擔。
The following terms are formulated in accordance with industry practices. In case of discrepancies between the Chinese and English versions, the Chinese version shall prevail.
1.1 The legal document you are reading is an agreement between the company and you (herein referred to as “you”, “guest”, “customer” or “user”). The company, Fatera (Fatera (Japan) Co. Limited), is the owner of this website (herein referred to as “Fatera”, “the company” or “us”).
Please read this agreement carefully.
1.2 Browsing, accessing or using this website, using any facilities or enjoying any services through this website, and conducting transactions through this website are deemed to be your agreement to all the following terms and conditions (herein referred to as the “Agreement”). This Agreement is entered into between you and the Company.
1.3 The company reserves the right to change the following terms and conditions at any time without notice. In case of any dispute, the decision of the company will be final and conclusive. You are obliged to read these terms and conditions with each purchase. Changes to these terms and conditions will be posted online. If you do not wish to be bound by the new terms and conditions, you may terminate this agreement by notifying us in writing (by emailing firstname.lastname@example.org or sending a letter to us), but continue to enjoy the service or use the website or coupons will be deemed to continue to accept the new terms and conditions.
2. User account and password
2.1 Reasons for registration: You usually do not need to register to be able to use some functions of the website or enjoy most of the services. However, to make a purchase from this site you must first register. The reason is so that the company can quickly print your order, view your purchase history, and modify your preferences. We reserve the right to refuse registration or cancel existing registrations at any time.
2.3 Password: You must keep your account password properly. If any authorized third party knows your password, uses your e-mail without authorization, or violates relevant security regulations, please notify the company immediately if you are aware of it. You agree that disclosure of your user name or password to any authorized person will act as your agent for enjoying the Services, using the Site and/or transacting through the Services and the Site. Please note that you will be solely responsible for all actions resulting from the improper storage of your password.
3. User privacy
3.2 The Company does not guarantee (and disclaims responsibility for) the confidentiality of any personal or other information or data transmitted through Fatera. The Company’s current practice is to take reasonable steps to maintain confidentiality.
4. User Management
The user agrees that all activities on this site shall abide by the laws, regulations and rules of Hong Kong and strictly abide by the following terms:
4.1 Do not use this site to engage in illegal activities;
4.2 Do not interfere with network services and abide by relevant practices of network services;
4.3 Do not send or receive any threatening, seriously offensive content with objectionable, obscene or coercive symbols, send or receive content that is profane or defamatory to any individual, send or receive in contempt of court or infringe confidentiality, copyright, moral rights , publication or privacy or any other third party rights;
4.4 Do not post comments, advertisements and meaningless texts involving malicious competition. If the user has the above behavior, this site has the right to independently judge and deal with suspending the user account and covering up inappropriate remarks. If the user publishes remarks that violate the law on this site, the system records of this site can be used as evidence that the user violates the law;
4.5 Send or receive any content that causes technical harm (including computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful materials).
5.1 In addition to the prices indicated on the product pages of this site, there may also be discounts according to promotions and membership levels, etc. The price of the products purchased by the user is subject to the final price on the payment interface. The price is fully understood and approved.
6. Limitation of Liability
6.1 If the system of this site crashes or cannot be used normally due to accidents, third-party reasons or reasons beyond the reasonable control of the site, the online transaction cannot be completed or the relevant information and records are lost, the site is not responsible.
6.2 All product-related risks are the responsibility of the customer, the manufacturer or the manufacturer. As a retailer, the company will not be responsible for (including but not limited to) improper use of the product, damage to the product, accidental casualties and losses arising from damage, etc. responsibility.
6.3 We will make every effort to ensure that the prices, details and sizes of goods listed on the Online Shop are correct. Once an error or omission occurs, the company will take reasonable measures to correct it as soon as possible. We reserve the right to change the prices of items without notice. We may accept all orders at our sole discretion based on stock availability. For any unforeseen reason, including computer system virus infection, defect, tampering, unauthorized interference, fraud, technical failure, human omission or any other reason beyond the control of the company, the company reserves the absolute right to Taking any action that is practicable includes cancelling the event or order. However, the company does not promise that the service or the website will be free from defects (free from any errors).
6.4 The company does not promise that your enjoyment of the service or the use of the website will not be interfered with, nor does it promise that any information (or message) transmitted through the service or the website will be transmitted accurately, reliably and in a timely manner.
6.5 The company does not promise that the service or website does not carry viruses or other content that may adversely affect any technology.
6.6 The company reserves the right to change, revise, replace, suspend or delete the information or offers on the website or as part of the service from time to time without prior notice. Your use of the Site and/or Services may be restricted from time to time in order to carry out repairs, maintenance or to introduce new facilities or services. The company will resume the above use as soon as possible. The Company is not responsible for functionality that relies on browsers or other third-party software (including but not limited to RSS interfaces) to function. For the avoidance of doubt, the Company may withdraw any information or offers from the Site or Services at any time.
6.7 The Company may host service providers operated by third-party traders on the Company’s website. If you want to use, order or receive any of its services and/or products, please note that once any personally identifiable information you provide is transmitted to the relevant merchant, the relevant information will not be included in the scope of our company’s protection.
6.8 The Company may include information provided by third parties or links to other websites. The Company is not responsible for the operation or content of any third party materials or other websites that are not under its direct control. If other websites install the company’s link without the company’s prior consent, the company reserves the right to request to delete the relevant link.
6.9 The Company shall not be held responsible for any issues such as import restrictions on non-local orders. Issues such as import restrictions for non-local orders will be borne by the customer. In case of any loss, the company reserves the right to recover.
7. Intellectual Property
7.1 The user acknowledges that the intellectual property rights of all software and technologies used in the service are reserved by the company or its legal owner, and the user shall not do or allow any direct or indirect behavior to damage the rights and interests of the legal owner. Users are not allowed to use or reproduce any trademark related to this service in any way (without the prior written consent of the company).
7.2 The user hereby undertakes and agrees to:
(a) the Company is the legal owner of the Trademark and all derivatives thereof;
(b) will not use the Trademark and any derivative thereof or its similar names or trademarks;
(c) all rights, interests and goodwill arising from the Trademarks, or any derivatives thereof, are exclusive to the Company; and
(d) will not register domain names that are similar to the Trademarks and any derivatives thereof, or use any similar names including any visual or homophones or other derived names.
7.3 The company makes no representation or warranty that the use of its services by users will not constitute any infringement or abuse under intellectual property law.
7.4 The user agrees to assume all risks arising from the use of this service. Notwithstanding anything to the contrary, the Company does not make any warranty that the service, software or any information on the Internet is free of any computer viruses, and the Company shall not assume any responsibility or legal liability in connection with the foregoing.
7.5 The user agrees to be bound by the license agreement for the computer software or technology. The company may require users to agree to and implement the service from time to time, otherwise the company has the right to stop or suspend the service at its own discretion.
7.6 The User hereby grants the Company, its related companies and the Company’s agents and subcontractors, a perpetual, irrevocable, worldwide, non-exclusive, free, royalty-free, sublicensable and transferable license to use, process, display, reproduce, store, publish, transmit, communicate, adapt, translate, modify, operate and/or use in any other way any part of the User Content for any purpose.
8. Governing Law and Application
8.2 Force majeure: For the liability caused by the breach of the obligations stipulated in this agreement, if the company is unable or unable to perform the relevant obligations due to matters beyond the company’s ability, including fire, rainstorm, flood, casualties, accidents, natural disasters, natural disasters, etc. Disaster, any law, order, declaration, regulation, demand or requirement of the Government of the Hong Kong Special Administrative Region or any of its agencies, strike, labour dispute, shortage of labour or skilled workers, shortage or lack of supply of commodities or raw materials, delay in transport or any other The Company shall not be liable for reasons beyond its reasonable control (whether or not similar to the foregoing reasons).
8.3 Severability: If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be unlawful, void or unenforceable, such provision will be deemed to have been severable, but the remaining provisions shall remain valid. Has potency and effect.
9. Replacement Guarantee
9.1 In general, we do not accept product returns or cancellations.
9.2 If the product needs to be replaced due to quality problems, it must be submitted within seven days after receipt.
9.3 Each purchase can only be returned once.
9.4 If the replacement product is not in stock, the customer may replace it with another product of the same value.
9.5 When replacing the product, the customer must present a valid invoice and receipt
9.6 This return guarantee does not apply if the product is subject to price fluctuations in the market, a time-limited preferential price change, or/and a software problem that requires a return.
9.7 The customer must return the gift that came with the purchase, otherwise we will need to deduct the value of the gift.
10.1 Except in the case of the replacement guarantee described above, all items sold are non-refundable.
10.2 The price of the product fluctuates, and the price is subject to the moment when the order is placed. If there is a price adjustment or promotion afterwards, the difference will not be refunded.
10.3 If the customer transfers money by mistake, the extra amount can only be used for the next shopping. If the customer insists on a refund, due to administrative costs, a $50 administrative fee will be charged each time. It is recommended that guests check the amount to be transferred before using the transfer.
11.1 The company shall not be liable for any loss or damage (including but not limited to loss of profits, income, interest and future business, etc.) for the delivery of goods, regardless of whether these losses and damages are special or indirect, regardless of whether the company is accepting the goods or not. Be aware of these risks of loss or damage before or after shipment. All estimated delivery dates and times are only estimates by the company, the company will strive to ship as soon as possible, but will not be responsible for any loss or damage caused by delays or non-delivery. If the guest believes that the compensation provisions of these terms and conditions will not be sufficient to compensate for his loss, he should insure himself.
11.2 Customers who choose to pick up the goods in store must pick up the goods within 7 days after receiving the notification. Due to the limited storage space in the store, if the goods are not picked up more than 7 days after the notification, the company reserves the right to charge the customer additional administrative fees and storage fees. If the order is not picked up more than 14 days after the notification, the company will consider it to have given up picking up the order and will not be able to claim a refund.
11.3 The company will deliver the goods ordered by the customer to the delivery address provided by you through the company’s staff or a third-party courier company. When the goods are delivered to the delivery address provided by the customer, the customer must receive the goods in person (unless the customer has given special instructions to leave the goods outside the door or at the lobby management office, but the customer must make such deliveries by himself/herself bear the risk of loss of the delivered goods in any event). If the customer fails to receive the goods for any reason, the customer agrees and accepts that the company has the right to choose to charge the customer additional fees or cancel the customer’s order.
12.6 It is recommended that customers count the items in the package immediately after receiving the goods. If you suspect any omissions, please report it via email or online consultation within 48 hours, and provide photos as proof. The Company will not accept any claims beyond this recourse period.
13.1 The Company reserves the right, in its sole discretion, to deny users access to the Company’s website or any part thereof without notice and to refuse to provide the Company’s services to any user who violates these terms and conditions.
13.2 The Guest may not assign or otherwise deal with all or any part of the Guest’s rights and obligations under these Terms and Conditions without our written consent.
13.3 The browsing and/or use of this website is governed by the laws of the Hong Kong Special Administrative Region; and with respect to any disputes arising from the guest’s browsing and/or use of this website, the guest agrees to be subject to the non-exclusive jurisdiction of the Hong Kong Special Administrative Region.
14. Promotional Codes, Coupon Codes and Coupon Terms and Conditions
14.1 Promotional codes, discount codes and coupons provided by the Company are only applicable to one-time purchases through the Company’s website and are subject to the terms and conditions.
14.2 Promotional codes, promo codes and coupons are neither refundable nor redeemable for cash, and the remaining unused amount will be forfeited.
14.3 If a guest’s order is cancelled or eligible for a refund for any reason, the promotional code, coupon code or coupon used in that order will be void without refund or compensation by the Company.
15. Cross-border delivery service
When you use the cross-border delivery service of Youhe, as a guest, you agree that the following terms and conditions apply.
15.1 Inspection rights
Any government agency reserves the right to unpack the shipment for inspection without prior notice. The company will not be responsible for any delay caused by the above inspectionresponsible for any loss caused.
15.2 Transportation and Routes
The customer confirms and agrees to all routes and diversions, including the possibility of shipments being transported through intermediate stations.
15.3 Customs clearance
The customer entrusts the company as the sole agent for customs clearance and delivery of goods through customs. The Company may, by itself or entrust a third party to complete or entrust a third party or at the request of an authorized person reasonably believed by the Company, to forward the shipment to the recipient’s customs broker or other address.
The company will assist customers in customs clearance and other procedures, such assistance will be at the customer’s own risk and expense.
If the customs authorities require additional information or documents to confirm the reason for export/import declaration, including but not limited to: identification documents, addresses, etc., it is the customer’s responsibility to provide them in a timely manner and at their own expense. If the customs clearance information provided by the customer is not timely or complete, the customs clearance of the goods fails, and the relevant responsibility shall be borne by the customer.
15.4 Shipping, customs and other charges
The freight of the company will be calculated according to the actual weight of the goods or the volume weight, whichever is higher. The company can re-weigh and measure any shipment to confirm the calculation result.
The guest is always primarily responsible for all costs, and in the case of payment by the recipient or a third party, the guest shall pay to the company all shipping charges, customs duties and other fees payable by the recipient or a third party but not paid.
15.5 Return Policy
All sold items are non-refundable.
15.6 Limitation of Liability for Cross-Border Delivery Services
All product-related risks are the responsibility of the customer, the manufacturer or the manufacturer. As a retailer, the company will not assume (including but not limited to) any responsibility for improper use of the product, damage to the product, accidental casualties and losses arising from the damage.